The book
Lead dependable healthcare IT services
Build a service desk, set priorities, manage change, and lead your team through disruptions.
Books and training by Edward J. Martimbor
Practical guides for leading IT.
Books and resources for people who run service desks, lead healthcare IT teams, and build managed service businesses.
Featured collection
Steady Under Pressure
A practical guide to healthcare IT service management and leadership, with a companion workbook for applying the ideas to your team.
The workbook
Put the guidance into practice
Use worksheets to map services, clarify ownership, and plan improvements with your team.
Self-paced course in development
Practice the decisions behind dependable IT.
Work through scenarios, apply workbook exercises, and build an improvement plan for a service you support.
Course access
Free lesson preview
Learn to distinguish an available application from a working clinical service.
Planned paid course access
Full lessons, exercises, and knowledge checks. Enrollment and pricing are pending.
In development
More books from Edward
The MSP Business Guide
How to package services, price support, lead technicians, and run a managed services business.
The Practical Cybersecurity Guide
How to approach identity, infrastructure, data protection, employee training, and recovery.
About the author
Edward J. Martimbor
I’ve spent more than 30 years managing IT support teams, owned a California MSP for 14 years, and served as a healthcare CIO and HIPAA Security Officer. I write about the decisions IT leaders make every day, from setting service priorities to giving technicians the support they need to do their jobs.
More about Edward