The companion workbook

Steady Under Pressure Companion Workbook

Name: Steady Under Pressure Companion Workbook
Author: Edward J. Martimbor

Practical Exercises for Healthcare IT Leadership

Make the next decision clearer. This companion to Steady Under Pressure helps healthcare IT leaders turn the book’s principles into practical tools, team conversations, and measurable action.

Try 3 worksheets free See the main book

Chapters: 19
Worksheets: 248
Length: 274 pages
Trim size: 8.5 × 11 in

Inside the workbook

Turn leadership lessons into everyday practice

Assess service desk practices, ownership, and clinical workflow impact.
Work through incidents, changes, recovery, and security decisions.
Clarify vendor responsibilities, governance, and meaningful measures.
Lead team workshops, tabletop exercises, and coaching conversations.
Build focused 30-day improvements and a final 90-day leadership plan.

Individual leader

Complete the assessment and document evidence. Choose one priority and own the 30-day plan. Use templates to draft local procedures.

Team facilitator

Invite frontline IT staff and clinical or operations partners. Run the tabletop and record a decision, owner, and date. Review and approve changes before rollout.

Large-format pages leave room to record decisions, assign owners, and return to the evidence after the work is done. Designed to be used alongside Steady Under Pressure.

Free sample

Try three Chapter 1 worksheets

Worksheet 1.1

Map the Patient Journey

Select one workflow and map its 5 to 10 actual steps, then validate the map with the people who perform the work.

Worksheet 1.2

Dependencies and Failure Points

List what each workflow step depends on, what happens if it fails, and who owns it. Check the hidden dependencies: identity, interfaces, network, printing, scanners, vendor-hosted services, wireless coverage, and manual handoffs.

Worksheet 1.3

Impact Before Priority

Capture the clinical and operational facts before escalating: what work cannot be completed, who is affected, whether care is delayed, and what is still unknown.

Includes the title page, how-to-use guide, full contents, the Chapter 1 opener, and Worksheets 1.1 to 1.3. Print-ready on US Letter paper.

The three-worksheet sample PDF will be available here soon.

Contents

19 chapters, matched to the book

Chapters 1–10

1. Healthcare IT: When Technology Supports Patient Care
2. Understanding the Healthcare Technology Environment
3. Building a Service Desk That Clinicians Trust
4. Incident Management When Every Minute Matters
5. Major Incidents, Downtime, and Clinical Impact
6. Problem Management and Long-Term Stability
7. Change Management Without Disrupting Care
8. Service Catalogs, SLAs, and Accountability
9. Email Security, Cyber Threats, and Protecting Patient Information
10. When Disaster Strikes: Preparedness, Backups, and Recovery

Chapters 11–19

11. Technology as a Force Multiplier: Working Smarter in Healthcare IT
12. Artificial Intelligence in Healthcare IT
13. Building and Leading High-Performing IT Teams
14. Measuring What Matters in Healthcare IT
15. Governance, Compliance, and Risk Management
16. Managing Vendors, Budgets, and Limited Resources
17. Preventing Burnout and Developing Resilient Teams
18. Building a Culture of Continuous Improvement
19. Thirty Years of Lessons in Healthcare IT Leadership