The book
Lead dependable healthcare IT services
Build a service desk, set priorities, manage change, and lead your team through disruptions.
Books
Books by Edward J. Martimbor
Practical books for IT leaders, starting with healthcare IT service management.
Steady Under Pressure collection
The workbook
Put the guidance into practice
Use worksheets to map services, clarify ownership, and plan improvements with your team.
In development
These books are being written. Titles may change, and no release dates have been set.
The MSP Business Guide
How to package services, price support, lead technicians, and run a managed services business.
The Practical Cybersecurity Guide
How to approach identity, infrastructure, data protection, employee training, and recovery.